Privacy Policy

1. Introduction

Welcome to Discover Sri Lanka. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our travel services.

This privacy policy is designed to help you understand what information we collect, why we collect it, and what we do with it. We are committed to being transparent about our data practices.

2. Data Controller

Discover Sri Lanka is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us using the details provided below.

Company: Discover Sri Lanka Travel & Tours

Address: 450/3, Makola North, Makola, Kiribathgoda, Sri Lanka

Email: bellasri@bellasrilanka.lk

Phone: +94 77 2540100

3. Information We Collect

We collect information you provide directly to us and information we obtain automatically when you use our services.

3.1 Personal Information

Name and contact details (email, phone number, address)
Passport information and travel documents
Travel preferences and special requirements
Payment information (processed securely through third-party providers)
Emergency contact information
Dietary restrictions and accessibility needs

3.2 Technical Information

IP address and browser information
Device type and operating system
Pages visited and time spent on our website
Referral sources and search terms used
Cookies and similar tracking technologies

4. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our travel services
To process bookings and manage your travel arrangements
To communicate with you about your bookings and travel updates
To send you marketing communications (with your consent)
To comply with legal obligations and protect our rights
To analyze website usage and improve user experience
To prevent fraud and ensure security

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes.

5.1 Types of Cookies We Use

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver personalized advertisements
Functional Cookies: Remember your preferences and settings

You can manage your cookie preferences through your browser settings or by using our cookie consent tool.

6. Information Sharing

We may share your information in the following circumstances:

With hotels, airlines, and other travel service providers to fulfill your bookings
With payment processors to handle transactions securely
With government authorities when required by law
With our trusted business partners who assist in providing our services
In case of a business merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

SSL encryption for data transmission
Secure servers and databases
Regular security audits and updates
Limited access to personal data on a need-to-know basis
Staff training on data protection and privacy

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Booking information: 7 years after completion of travel
Marketing communications: Until you unsubscribe
Website analytics: 26 months
Financial records: As required by tax and accounting laws

9. Your Rights

Under applicable data protection laws, you have the following rights:

Right of Access: Request copies of your personal data
Right of Rectification: Request correction of inaccurate data
Right of Erasure: Request deletion of your personal data
Right of Data Portability: Request transfer of your data
Right to Object: Object to processing of your personal data
Right to Restrict Processing: Request limitation of data processing

To exercise these rights, please contact us using the details provided in this policy.

10. International Transfers

Your information may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place to protect your data during international transfers, including using standard contractual clauses approved by data protection authorities.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

Email: privacy@discoversrilanka.com

Phone: +94 77 123 4567